It’s easy to ignore them. A typo that most people won’t notice. One sign that is slightly confusing. A camera operator who is always just a bit out of focus. None of them make that much of a difference…by themselves.
There are two reasons why the little things should be dealt with like big things:
1. They add up. A paint job is ruined by a lot of little scratches. And an organization is hindered by the culmination of many small inattentions to detail.
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2. They send a message. When ignored, they say, “mediocrity is excellent enough.” When dealt with, they say, “total excellence is the only option.”
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The little things are often the easiest to resolve. They just always get passed over for “bigger problems”.
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What are the little things in your organization that keep being ignored because, “they don’t make that much of a difference”? Why not start a list and commit to fixing one a week? I doubt your list will ever end. But I guarantee your organization will continue to get better.
